Returns & Exchanges

At Harvey Norman Photo Centre, we strive for perfection in every print, but if your personalized home decor or photo products arrive damaged or with manufacturing defects, we are committed to making it right. Please contact us within 14 days of receipt to initiate a claim for a replacement or refund.

Return Process

• 1.
  Contact Customer Support

  Email our support team with your order number and a brief explanation of the issue regarding your photo product.

• 2.
  Provide Photographic Evidence

  Attach clear photos of the damaged item and the packaging to help our quality control team assess the fault.

• 3.
  Receive Return Authorization

  Once reviewed, we will provide you with a Return Authorization number and instructions on whether the physical item needs to be sent back.

• 4.
  Processing Your Remedy

  After approval, we will prioritize a reprint of your order or issue a full refund to your original payment method within 5-7 business days.